Imbera Services is the technical assistance branch of Imbera Foodservice. We’re the largest commercial refrigeration service provider in the Americas. Our team of 2,500 refrigeration specialists service over 1.3 million coolers every year. Imbera offers easy-to-order spare parts and accessories for any commercial refrigeration system.
Imbera provides technical assistance, technician training & troubleshooting for our customers and a comprehensive warranty program through our service contractor network throughout the United States & Canada.
Warranty Policy
Units will be repaired or replaced at no cost to the customer, provided units are operated and installed under the specific usage conditions designed for each model as outlined by Imbera User Manuals.
Our warranty includes parts, standard ground freight and labor performed at time of service. It also includes supplemental materials such as refrigerant gas, filter drier, welding, etc.
- Whole Cooler: 3 year warranty
- Compressor: 5 year warranty (First 3 years – labor & parts. Additional 2 years – compressor parts only.)
Service Calls
We respond in a timely manner to service requests. This is reflected in the short response times we provide to our customers.
We have robust information and control systems that allow us to provide prompt, data-driven service. This ensures that your coolers remain in good working order.
Our field technicians come to your location and follow these steps to fix your cooler:
- Diagnosis. Your technician finds the source of your problem.
- Error Correction. Your technician fixes the problem.
- Cleaning & Adjustment of Components. While we are fixing your cooler, we perform any necessary preventative maintenance to ensure your system continues to operate at peak performance.
- Verification of Operating Conditions. We review your system’s operations to verify that your cooler is in perfect working condition.
- Usage Recommendations. Your technician will share useful tips with you about how to care for your cooler and keep it in optimal working capacity.
Final Disposal
Once your equipment has reached the end of its life cycle, perform the final disposal of equipment in compliance with environmental regulations such as NOM-052-ECOL and NOM-058-SEMARNAT. We also recoup as many parts as possible from units so the can be reused. These steps help us to reduce the environmental impact of our commercial refrigeration systems.
Technical Support Contact Information
Imbera Services highly skilled and experienced team of professionals stands ready to assist you. Contact the team member in your region with your commercial refrigeration maintenance, repair and warranty needs.
Refrigeration
Servicing commercial coolers across their life cycle and focusing on meeting customers’ requirements that include:
- Installation
- En-route maintenance
- Movement (transfers, relocation and removal of refrigerators)
Comprehensive Maintenance System
Providing maintenance services for both appliances and general facilities, so that the presentation at the Point-of-Sale will always be optimal and have the best operating and safety conditions.
- Savings in spare-part expenditures
- Energy savings and sustainability
- Reduction in the number of faults through appropriate preventive maintenance strategies
Spare Parts
Guaranteeing the immediate supply of all the components and spare parts that customer’s needs.
- A single supplier of comprehensive services at the point-of-sale
- Geographic coverage
- Information systems (order follow-up and control, and statistical information)
